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Mastering the Human Element

Practical business meets the psychology behind how we work, decide, and lead. Smart tools and grounded writing for people who run things and want to understand people.

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Latest articles

In 1943, Lockheed engineer Kelly Johnson built the P-80 fighter jet in 143 days using a team of 23 engineers working inside a rented circus tent next to a plastics factory — the operating rules he scribbled became the 14 principles still taught in MBA programs as Skunk Works

June 15, 2026

In 1998, Pixar nearly lost Toy Story 2 after a delete command erased months of work — and a maternity-leave backup became the only thing that saved it

June 15, 2026

Ray Kroc didn’t found McDonald’s — he was a 52-year-old milkshake machine salesman who visited the McDonald brothers’ San Bernardino stand in 1954, franchised their system, and bought them out for $2.7 million in 1961, after a reported handshake royalty deal they never collected

June 15, 2026

There’s a difference between being humble and being unable to take a compliment — one is about restraint, the other is about not believing the words

June 14, 2026

When De Beers hired N.W. Ayer in 1938, only about 10 percent of engagement rings contained a diamond — the four-word slogan Frances Gerety wrote in 1947 helped push that number to 80 percent by 1990

June 12, 2026

People who reread the same text message five times before sending it aren’t being careful — they may be managing an old fear of being misunderstood

June 12, 2026

In 1984, Michael Dell sold custom-configured PCs from his University of Texas dorm room by cutting out the retailer and shipping direct — the $80,000-a-month side business he ran between classes quietly proved that buyers would wait two weeks for a computer if it meant paying 15 percent less

June 12, 2026

When Lehman Brothers filed for bankruptcy on September 15, 2008, the firm had $639 billion in assets and $613 billion in debt — the largest bankruptcy in US history was triggered by a $4.5 billion shortfall the Fed refused to bridge over a weekend

June 12, 2026

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